Privacy Policy

Navanoo Fitness is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services and facilities.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for membership, book services, or communicate with us. This may include:

• Full name and contact information (address, email, phone number)
• Date of birth and age
• Payment and billing information
• Health and fitness information relevant to your training
• Emergency contact information
• Identification documents for membership verification

1.2 Usage Information

We automatically collect certain information when you access our website or use our facilities:

• Facility access dates and times
• Website usage data and browsing patterns
• Device information and IP addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage your membership and services
• To process payments and maintain financial records
• To develop personalized training programs
• To communicate with you about your membership, schedule changes, and promotions
• To ensure facility security and safety
• To improve our services and customer experience
• To comply with legal and regulatory requirements
• To send marketing communications (with your consent)

3. Legal Basis for Processing (PIPEDA Compliance)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), we process your personal information based on:

• Your consent for membership services and marketing communications
• Contractual necessity to provide services you've requested
• Legal obligations including tax and regulatory compliance
• Legitimate interests in operating and improving our business

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment processors for transaction handling
• Cloud storage providers for data management
• Marketing platforms for communications
• Professional advisors including legal and accounting services

4.2 Legal Requirements

We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of Navanoo Fitness, our members, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on data protection practices
• Physical security measures at our facilities

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After membership termination, we may retain certain information for:

• Legal and regulatory compliance (typically 7 years for financial records)
• Resolving disputes and enforcing agreements
• Fraud prevention and security purposes

7. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent for certain processing activities
• Deletion: Request deletion of your information, subject to legal retention requirements
• Data Portability: Request a copy of your information in a structured format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If we learn that we have collected information from a minor without proper consent, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Significant changes will be communicated through email or prominent website notice.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Phone: +1 250-785-7521
• Mail: 440 Laurier Avenue West, Ottawa, ON K1R 7X6

13. Privacy Commissioner

If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

• Website: www.priv.gc.ca
• Phone: 1-800-282-1376